Refund policy
Service Guarantee & Return Policy
At Turbo Hospitality, we take pride in providing reliable, high-quality housekeeping services. Our goal is to ensure every property is guest-ready and meets the expectations of both hosts and guests. If something is not right, we will work quickly to resolve the issue.
Satisfaction Guarantee
If a client is not satisfied with a cleaning service, Turbo Hospitality must be notified within 24 hours of the completed cleaning. Once notified, we will review the issue and, if necessary, return to the property to correct the problem at no additional charge.
Re-Clean Policy
If an issue is reported within the 24-hour window and verified to be related to our service, we will:
• Schedule a complimentary re-clean of the affected area as soon as possible
• Prioritize the correction to ensure the property is guest-ready
Re-cleans apply only to specific areas that were missed or not cleaned properly, not to the entire property unless necessary.
Refund Policy
Refunds are rarely necessary, but may be issued under the following conditions:
• The issue cannot reasonably be corrected with a re-clean
• The property condition directly impacts the client’s booking or guest experience
• The issue is clearly due to an error in our cleaning service
If approved, refunds may be issued as:
• A partial refund, or
• Credit toward a future cleaning service
Non-Refundable Situations
Refunds or re-cleans will not be issued in the following cases:
• Issues reported more than 24 hours after service
• New messes or damages caused after the cleaning was completed
• Problems related to property maintenance, plumbing, or appliances
• Situations where the property condition before cleaning required deep cleaning beyond the agreed service
Property Condition Policy
Properties must be left in reasonable condition after guest checkout. If a property requires excessive cleaning beyond a standard turnover (such as heavy trash, stains, or damage), additional charges may apply and will be communicated to the client.
Communication
To report an issue, please contact Turbo Hospitality with:
• The property address
• A description of the concern
• Photos (if applicable)
This helps us resolve the issue quickly and maintain our high service standards.
Turbo Hospitality is committed to maintaining trust, reliability, and consistent quality for every client and every property we service.